The request: “Can we add a few things, keep the same fee
and still finish by Friday?”
1. Understand: Review the client's message, agreed scope and available
resources. Identify what information is still missing.
2. Examine: Clarify the additional work, the deadline and whether extras
are expected within the existing fee.
3. Prepare: Draft a response for review:
“Let's confirm the additions first. Then I can explain
any effect on the fee and timing before you decide.”
4. Decide: Check the facts, adjust the tone and approve the next step.
The person retains judgment and control.